Federal Student Aid has upgraded the eCDR Appeals technical components, resulting in usability enhancements and improved screen layouts. The What's New with eCDR Appeals user guide is a short read that provides pertinent details about the changes. Case processing functions remain unchanged. Please note that the existing user guides for the various case types have not been updated to reflect the new look and feel or the added usability features.

The eCDR Appeals application is a web-based application that allows schools to submit Incorrect Data Challenges (IDC), Uncorrected Data Adjustment (UDA), New Data Adjustment (NDA), and Loan Servicing Appeals (LSA) during the cohort default rate appeal cycles.

Login. Registration for new accounts as well as password reset are also available on the login page.

The September 2020 Cohort Default Rate Guide (CDR Guide) is a publication that the U.S. Department of Education (Department) designed to assist schools with their Federal Family Education Loan (FFEL) Program and William D. Ford Federal Direct Loan (Direct Loan) Program cohort default rate data. This Guide should be used as a reference tool in understanding cohort default rates and processes.

The eCDR Appeals User Guides are designed to lead users through the online, paper-less IDC, UDA, NDA and LSA processes. These User Guides assume a basic knowledge of cohort default rates and associated processes. They complement the CDR Guide. In the event of any discrepancy between the IDC, UDA, NDA or LSA User Guides and the CDR Guide, the CDR Guide is the authoritative source for regulatory considerations and constraints.

The eCDR Appeals Registration and User Account Guide focuses on the process of obtaining an account on eCDR Appeals. This guide also outlines the means for Destination Point Administrators (DPAs) to manage user accounts.

Note: From a technical perspective, all User Guides assume basic familiarity with using a computer and web browser to view and interact with web sites. These guides are made available as Adobe Acrobat PDF files. To view these files, the user will need to download the free Adobe reader.
Get Adobe Acrobat Reader | Text Only Adobe Acrobat Reader download page

Federal Student Aid has also recorded short online demonstration sessions of the system for schools and Data Managers as a training aid:

These videos do not include any transcript as the User Guides offer a comprehensive description of the system. Simply enter your name and hit "View Recording". A "recording key" is not required. There are two versions of the video available for streaming or downloading. If viewing the Microsoft Office Live Meeting Replay version, it is recommended that you install the Microsoft Office Live Meeting 2007 client available at the same site.

Federal Student Aid has compiled a list of Frequently Asked Questions for eCDR Appeals.

For additional help, please visit the Operations Performance Division's Default Management web site. You may also call the Partner Eligibility and Oversight Services Group Hotline at 202-377-4259 or send an email to fsa.schools.default.management@ed.gov

Last updated/reviewed Dec 20, 2022

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